Thanks for shopping Ivyrosegifts.com! We want you to be happy with your purchase, so if for any reason you aren't, please let Rebecca know using one of the methods below: Mail to: Ivyrose Gifts 14237 Turkey Creek Dr. Tallahassee, Fl 32312 Phone/Fax: 1-888-289-9517 or e-mail to: sales@ivyrosegifts.com